Gravatar for jamie.czerwinski@gmail.com
Jamie Czerwinski
Software Engineer and Data Scientist

http://www.jczerwinski.xyz
[email protected]
(780) 908-7687

Education

2016 - present
Athabasca University
Master of Science - Information Systems
Specialization in data science, user experience design, and geographic information systems (GIS).
Experience With
javapythonjavascripthtmlcsscmatlaboctavemachine learningreinforcement learningmathematicscalculusstatisticsprobability modelsgeographic information systems (gis)
2007 - 2011
University of Alberta
Bachelor of Science - Computing and Mathematical Sciences
Experience With
javapythonjavascripthtmlcsscmatlaboctavemachine learningreinforcement learningmathematicscalculusstatisticsprobability modelsinteraction design

Work

2010 - present
TELUS
2019 - present
Performance Analyst - Consumer Products and Services
Measures and drives the reliability of the TELUS Consumer Wi-Fi portfolio by generating actionable insights from data.
Highlights
  • Engineered fully automated analytics products from petabytes of raw transactional and operational data in support of the TELUS Consumer Wi-Fi program.
  • Designed, developed, executed, and publicized customer Wi-Fi reliability experiments that helped guide millions of dollars in capital investment.
  • Designed and developed visualizations and dashboards to enable program and product managers with self-serve analytic and monitoring capabilities.
  • Enabled team capabilities by developing and sharing custom tooling and data products for the TELUS hadoop cluster.
Experience With
software engineeringdata sciencehadoophivepythonooziesparkscalatableausasbashbatchpowershellagilejiragoogle suiteexcelmicrosoft officedata analysisremote/distributed teamworkexperiment designresearchrequirements analysisgitdashboard developmentweb analyticstelecommunicationsunixkpi developmentreliability engineering
2017 - 2019
Business Systems Analyst - Broadband Networks Business Intelligence
Designed and developed applications, analytics, and team capabilities in support of the TELUS PureFibre build program.
Highlights
  • Led the end-to-end design, development, delivery, and 24/7 production support of a number of operational support systems focused on improving TELUS' fibre service drop inventory.
  • Designed, developed, and maintained a number of automated data and analytics products, processes, and reports in support of the TELUS PureFibre build program.
  • Led the migration of my team's application and data infrastructure from a staging environment to a production environment.
  • Proactively designed, built consensus for, and implemented a streamlined BI team front-door website and process.
  • Designed and developed an executive team scorecard and meeting agenda dashboard as a mobile-accessible web application.
  • Led team adoption of agile project management and DevOps best practices.
Experience With
javascriptreacthtmlcsssasslessormphpapachesqlsql serverwindows serverssishadoophivepythonsparkbashbatchpowershellproject managementagilejiraopenshiftkubernetesdevopscinode.jskoa.jsgittfstableaudomogoogle analyticsgoogle cloud apigoogle suitedata analysisremote/distributed teamworkrequirements analysischange managementweb analyticstelecommunicationsunixbashkpi developmentgeographic information systems (gis)
2014 - 2017
Developer Analyst - Customer Experience Help Desk
Designed, developed, and maintained application systems and reporting in support of the wireline Help Desk and Customer Experience teams.
Highlights
  • Evolved and maintained the Help Desk tracker web application, improving agent productivity and measurement capabilities.
  • Designed and developed new team performance metrics, including 'search first' compliance and repeat call rates.
  • Developed and delivered monthly and quarterly team performance and trend reporting.
  • Designed, developed, and maintained the "Price Calculator" - a real-time product bundle quotation web application, significantly improving the ability of agents to quickly and accurately quote, close, and record bundle offers made to customers.
Experience With
javascriptbackbone.jshtmlcsssassmicrosoft iisvb.netmicrosoft accesssqlwindows serverbatchapacheproject managementagilejiranode.jsgitpiwik analyticsremote/distributed teamworkweb analyticstelecommunicationsexcelmicrosoft officeclient servicekpi development
2010 - 2013
Help Desk Analyst - Customer Experience Help Desk
Supported, mentored, coached, and trained TELUS consumer wireline customer care agents to provide a world-class customer experience.
Highlights
  • Consistent top performer as measured by quality (agent satisfaction surveys) and productivity (interaction volume).
Experience With
remote/distributed teamworkmicrosoft officetelecommunicationsclient service
2010 - 2010
Customer Care Representative - Customer Experience
Provided sales and service support to TELUS consumer wireline customers.
Highlights
  • Supported TELUS consumer wireline clients with a world-class customer experience.
  • Consistent top performer as measured by sales, productivity, and quality.
Experience With
microsoft officetelecommunicationsclient servicesales

Community

2016 - 2019
Athabasca University Graduate Students' Association
2018 - 2019
Faculty Representative and Council Member
Represented AU's Faculty of Science and Technology graduate students at AUGSA Council.
Highlights
  • Represented AUGSA to ab-GPAC as Treasurer.
  • Provided continuity on Council from previous year's executive team.
Experience With
project managementgoogle suiteremote/distributed teamworkmicrosoft officegovernance
2017 - 2018
President
Led advocacy, engagement, and governance for Athabasca University's graduate students.
Highlights
  • Increased awareness of graduate student issues on the AU Board of Governors by proactively identifying and measuring graduate student priorities, and presenting the results in a grad student KPI dashboard.
  • Enhanced student engagement by redesigning our email newsletter, resulting in a 400% increase in content penetration. Leveraged this improvement to drive increased student engagement in key priorities.
  • Led AUGSA’s council and staff team through bylaw and policy development, strategic planning, budgeting, and a website redesign and migration.
  • Led graduate student advocacy efforts at Alberta Advanced Education consultations, with a focus on creative and practical approaches to a sustainable and responsive adult learning environment.
Experience With
communicationsemail campaignshtmlcssproject managementgoogle suiteremote/distributed teamworkgovernanceadvocacymicrosoft officekpi developmentstrategic planningbudgetingfinancial control
2016 - 2017
Vice-President External
Advocated to the federal and provincial governments on behalf of graduate students.
Highlights
  • Led AUGSA's delegations to the Canadian Alliance of Students' Associations (CASA) and to the Alberta Graduate Provincial Advocacy Council (ab-GPAC).
  • As Chair of CASA's Graduate Council, coordinated the development and review of a number of graduate-student focused federal advocacy policies and position papers.
Experience With
advocacyproject managementpolicygovernancegoogle suitemicrosoft office
2016 - 2019
Alberta Graduate Provincial Advocacy Council
2018 - 2019
Treasurer
Responsible for financial management of ab-GPAC.
Highlights
  • Recruited to return as Treasurer to provide organizational continuity.
  • Led the budgeting, financial control, financial reporting, and financial policy development of the organization
  • Transitioned the organization's financial systems to Quickbooks Online, improving the organization's transition process and remote collaboration capabilities.
Experience With
project managementpolicygovernancegoogle suitebudgetingfinancial controlfinancial reportingfinancial accountingstrategic planningremote/distributed teamwork
2016 - 2017
Treasurer
Responsible for financial management of ab-GPAC and leading graduate student advocacy to the Government of Alberta.
Highlights
  • Led Alberta's graduate student advocacy to the Government of Alberta's reviews of tuition and post-secondary funding. Consulted with and surveyed students, led the development of our advocacy position, and organized and attended advocacy meetings with government and university officials. These efforts directly contributed to policy and legislation that closely aligned with our advocacy.
  • Led the budgeting, financial control, financial reporting, and financial policy development of the organization
  • Transitioned the organization and its directors to Google Suite, significantly simplifying our collaborative and administrative work.
Experience With
advocacyproject managementpolicygovernancegoogle suitebudgetingfinancial controlstrategic planning